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Brokers - 'personal service'

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  • Brokers - 'personal service'

    Hello all

    More and more brokers are online or phone only now, as are letting agents, conveyancing firms etc. This has the benefit of being able to compare many services and not having to be local to a business, but it got me thinking - how many people think it's important to meet face-to face (with a broker in particular)? If not meeting face-to-face, do you expect a broker to be available outside of office hours and to get in touch with you earlier, later etc?

    BTL mortgage broker and free landlord resource

  • #2
    Re: Brokers - 'personal service'

    I think online - with all the convenience it's brings is the future. Look how many high street chains have collapsed to not having an online strategy and loosing out to online competition. People are very busy, juggling jobs, kids etc etc.

    Online every time.


    • #3
      Re: Brokers - 'personal service'

      Brokers should come to you. After all you are giving THEM the business, not the other way around.

      Online is fine for finding and comparing broker services, but you should always meet face to face where money is concerned!

      You also need to see a proper office so you know where to send the writ if you need to sue them!
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      • #4
        Re: Brokers - 'personal service'

        The broker is heavily regulated and, to be fair, due to the hard economic times a lot of the chaff has been weeded out. If you can make money as a broker at the moment then you've either got a large client bank or you know your onions.

        I receive all my leads over the Internet - my clients have tried the usual high street banks and local brokers - all of which have drawn a blank... its not that difficult, if you're switched on and resourceful and prepared to put your back into it a lot of cases can be placed.