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Next step is repossession.

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  • Next step is repossession.

    Very shortly I will unable to pay my next re-mortgage payment to Santander, the next step is probably repossession.
    Needless to say, I have been in contact with Santander Customer Service but they are unable to help, mostly because I am 74 years of age.
    What they did say however is that I must notify the Collection Department and inform them when I can’t make the payment, this to be done not later than the actual payment day and then I won’t incur any penalty charges.
    When I have done the above, and only then, and to quote Santander “we’ll see what we can do”
    So what is this “we’ll see what we can do” that Customer Service can’t or won’t tell me.
    The question is, does anybody out there know exactly what Santander might offer me, after I officially tell them that I can’t make the payment.