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How to word phone calls?

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  • How to word phone calls?

    Sorry this is a bit long-winded but I would really appreciate some help.

    I'm not the chattiest girl in the world and do sometimes struggle with wording phone calls and emails, a lot of the time I feel like I don't know what to say. I suppose I am over thinking things but I would like to be prepared.
    • First I read you have to get feedback from the viewings and tell the client the feedback

    So would asking something as simple as, "hi I'm just ringing to ask how you found the viewing yesterday" be okay?

    And then "what did you like about the property, did you think there could be any improvements?"

    And then just tell the client everything they've said.

    Would that do?
    • Then there's looking at the current deals you have running and progressing those by talking to solicitors, if on sales side talking to mortgage brokers

    What do you actually talk about with the solicitors and mortgage brokers? I don't really know what they do.

    So I guess the call would start off with "I'm just ringing to see where you're up to with . . ." But like I said I don't understand what they do so I can't think of what to say to them.
    • at 11am - there's an hour to sit and ring out

    Is this just talking about new properties that have come up?

    How would you know who to ring - are there people who are already on the system?

    So would you say "hi I thought you might be interested in this property" - where it is, how many rooms it's got etc.

    Sorry for rambling, thanks a lot!