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HBF release the 2013, results of the New Home Customer Satisfaction Survey.

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  • HBF release the 2013, results of the New Home Customer Satisfaction Survey.

    The Home Builders Federation (HBF) "the voice of the home building industry in England and Wales. representing member interests on a national and regional level." has just made public the results of their 2013 survey, just in time for their member housebuilders to get those meaningless 2013 "five star rated" flags flying on their developments in time for Easter!

    Unless of course you are Persimmon, Keepmoat or Linden who have been 4 star rated for the second year running, or Crest who have lost a star during the year. No doubt these house builders will be keeping quiet about the HBF customer survey.

    The HBF claims that "90% of new home owners are so delighted with the quality of their new home, they would recommend their builder to a friend."

    But the survey was completed by just 29,330 new home buyers this cannot be a fair reflection of what new home buyers think about their homes and the builders service. Especially as only a third of buyers for the largest builders completed the survey.

    Just 53,270 surveys sent out in the period October 2011 to September 2012 and nearly 24,000 new home buyers deciding not to complete and return the 10 question, tick-box survey.

    HBF claims that "new homes are an attractive option for homebuyers more than ever before" but judging by the number of posts on snagging forums, how can this claim be justified?

    The reality is that many new home buyers are stuck with poor quality new homes and builders indifferent to fixing reported defects.

    The HBF's claim that quality is improving every year is also dubious.
    With five of the 21 larger star-rated house builders failing to achieve 5 stars (above 90% satisfaction). Last year it was three of 16 larger house builders with Persimmon, building 9,903 new homes in 2012, failing to achieve five stars for the second year running along with Keepmoat (1,200 homes) and Linden (3,039 homes).

    Hardly a demonstration improving quality of UK new homes!

    A YouGov Poll in 2010 carried out on behalf of the RIBA found that only one in four 25%, UK home buyers would choose to buy a home built since 2001.

    Any house builder claims of "five star quality" are hardly representative or conculsive. Buyers beware!

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