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extra charging for transportation in a storage unit

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  • extra charging for transportation in a storage unit

    Hey all,
    I have moved out from Ottawa to Windsor for a personal reason. Last week I had to shift my stuff. I hired a professional moving team for this. I enquired about all the charges before hiring them. They had a commercial storage that I rented until I set up a new office. Well, the reason why I emphasized on enquiring the charges, is that some had an experience of having to pay extra for the transportation from home to the storage unit and vehicle to the house. I always thought this was included in the service. This time the company had the charges included in their fares. Not a single hidden charges were taken extra. But if they are charging the extra shouldn't they make the customer aware of this?
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